Refund policy
Return & Refund Policy
We accept return requests within 30 days of delivery for both defective and non-defective products.
Return eligibility
To qualify for a return, the item must be:
- New and unused
- In its original condition and packaging
- Accompanied by proof of purchase
To begin a return, contact taverogoodssupport@gmail.com with your order number and reason for the return. Do not send your item back before receiving return instructions.
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. Contact us within 30 days of delivery if your item is damaged, defective, or incorrect.
Include clear photos or videos showing the issue. Once approved, we will provide a replacement or refund at no additional cost. When a return is required, we will provide a prepaid return label.
Change-of-mind returns
Change-of-mind returns and returns caused by ordering the wrong item are accepted within 30 days of delivery.
The customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Exchanges
We accept exchanges. To exchange an item, contact us for return instructions. Once the return is approved, you may place a new order for the replacement item.
Non-returnable products
We cannot accept returns for:
- Used personal-care or grooming products
- Personalized or custom-made products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Products marked as final sale
Contact us before ordering if you are unsure whether an item is eligible for return.
Restocking fees
We do not charge restocking fees.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 15 business days. Your bank or credit-card provider may need additional time to post the refund.
Contact taverogoodssupport@gmail.com if more than 15 business days have passed since your refund was approved.